We deliver our services by focusing on 3 core components:
PROCESS, TECHNOLOGY AND RESOURCES.
We identify and match your Service Level Requirements (SLR) with the right service package and mutually agree on Service Level Agreements (SLA). Processes may be automated or operated manually through our Resources.
We have invested in robust and secure cutting-edge technology that you can rely on.
Our expert professionals backed by the expertise of our parent company from Japan, NTT Communications.
Our service life cycle
Our Assessment process ensures that we identify your Service Level Requirement (SLR) and match it with a service package specifically designed for you along with mutually agreed Service Level Agreements (SLA).
Based on the designed processes, we will tailor and develop our services to you, comprised of an Operation Level Agreement that combines Technology automation and Resources as necessary to fulfill for the service scope. Subsequenly, we implement a series of validation and quality testing processes to ensure that the agreed upon Service Levels delivered.
We actively monitor and manage the quality of Operation Level Activities as defined in the Agreed Service Level coverage, including Incident Management, Problem Management, Change Management, Configuration Management and Release Management. All these are reflected in our monthly Service Level Reports to Clients.