GLOBAL SITE

MANAGE YOUR AGREED SERVICE LEVEL
NTTI NEXCENTER HOME   >   SERVICES   >   MANAGE YOUR AGREED SERVICE LEVEL




CORE SERVICES APPROACH

We deliver our services by focusing on 3 core components:
PROCESS, TECHNOLOGY AND RESOURCES.

PROCESSES

We identify and match your Service Level Requirements (SLR) with the right service package and mutually agree on Service Level Agreements (SLA). Processes may be automated or operated manually through our Resources.

TECHNOLOGY

We have invested in robust and secure cutting-edge technology that you can rely on.

QUALIFIED RESOURCES

Our expert professionals backed by the expertise of our parent company from Japan, NTT Communications.

SERVICE DEVELOPMENT PROCESS

Our service life cycle

SERVICE DESIGN

Our Assessment process ensures that we identify your Service Level Requirement (SLR) and match it with a service package specifically designed for you along with mutually agreed Service Level Agreements (SLA).

SERVICE IMPLEMENTATION

Based on the designed processes, we will tailor and develop our services to you, comprised of an Operation Level Agreement that combines Technology automation and Resources as necessary to fulfill for the service scope. Subsequenly, we implement a series of validation and quality testing processes to ensure that the agreed upon Service Levels delivered.

SERVICE OPERATION

We actively monitor and manage the quality of Operation Level Activities as defined in the Agreed Service Level coverage, including Incident Management, Problem Management, Change Management, Configuration Management and Release Management. All these are reflected in our monthly Service Level Reports to Clients.

why us
data center
services
network services
cloud services
managed services
LEARN MORE AND FIND OUT WHY WE’RE UNIQUE